Managed Services

Managed Services

Inovate’s managed IT services will help you take control of your IT infrastructure and services. This will enable you to reduce costs, increase reliability, productivity, security and minimise downtime. This will free up your IT staff to concentrate on improving and refining your IT strategy, rather than reactively managing daily issues and problems.

We take control of your IT environment and monitor 24×7, year-round, to ensure the business systems remain robust, secure and compliant. We consider disaster recovery and work with you to ensure a fit for purpose service level agreement which enables us to reduce downtime throughout the business; flexible depending upon events or key times of the year. We provide monthly reports to enable training or system issues to be addressed, and we are so confident in our service that we provide customised reporting so you can see just how well we are doing too.

Focus on business growth

Innovate’s fully managed IT support service provides a portfolio of services and technology that will ensure secure opportunities to lower costs, increase productivity and avoid IT crises. Our services can be seamlessly integrated with your existing infrastructure, and represents a third way between outsourcing and expansion that brings about the advantages of both approaches whilst minimising drawbacks.

Our managed services can free up your IT personnel to work on projects that contribute to your organisation, whilst the managed system platform looks out for equipment failures and malfunctions before they happen, scans for viruses, checks for successful backups and keeps the whole system in optimum condition for ensured resilience and reliability.

Service features

  • Off-site support
  • On-site support
  • Remote monitoring of hardware
  • Hardware replacement
  • Reporting systems
  • Management systems

Helpdesk and remote IT support

Monitoring and maintaining your IT systems on-premises can quickly become a resoruce-consuming job, distracting from the task of innovating and using IT to add real value to your business. Our helpdesk support services help to alleviate the pressure and enable you to repriotise resources accordingly. Innovate helps you liberate your resources through proactive monitoring from our operations centre.

Our support helpdesk is available during standard working hours for our clients to log support calls for any IT related problems. Each customer call is logged in our remote management system. Our fully trained team will work directly with you to manage and resolve your support query using telephone support and remote access.

Proactive IT services monitoring

We use a number of market-leading tools to provide proactive 24/7 monitoring of your key IT systems. Traditionally, IT support companies focus on reactive support, only fixing something when it’s broken, meaning issues occur when it’s already too late. Unlike these traditional methods, we focus on providing proactive support to ensure your business can continue to run smoothly, knowing that any issues are resolved before they become disruptive to your business.

Our software monitors all networked devices including servers, PCs, printers, routers, switches, firewalls and all server-based software, providing us with a real time analysis of the performance of your systems.

Key Benefits

Reducing costs – Our aim is to reduce your on-going IT operating costs by at least 25%, as well as help reduce your recruitment, retention and training costs.

Increasing business agility – organisations today need to be able to adapt to market changes quickly to remain competitive, that’s why we have designed our IT managed services to be flexible and scaleable so that you can scale up or down the service in line with your business needs.

Reducing business risk – when we manage your IT we hold ourselves accountable for its availability. We put tight SLAs in place and pro-actively manage your systems to identify and address potential problems before they occur.

Increasing the predictability of IT costs – our IT managed services can help remove the spikes of capital investment needed to keep IT up to date by delivering technology refreshes or complex transformation projects as part of a flat fee continuous service.

Focusing your business on your core skills – we can help your in-house IT team to focus on strategic projects that will drive your business forward by freeing them from the heavy tasks of day to day systems management.

Want to know how we can help you with IT?

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