Unified Communications

Unified Communications

At Innovate, we recognise that technology is purely a means to an end; our core business is about enabling people to work together more efficiently. To achieve this, we help our customers by deploying a wide variety of applications, services and technologies (such as IP telephony, IM, presence, video conferencing) in a consistent, reliable and integrated fashion.

We are expert at implementing solutions that are led by the customer needs. A good UC solution always enables people to communicate and collaborate in the most convenient and efficient way. We help our customers protect their existing communications infrastructure (and investment), whilst taking the appropriate steps to innovate and update their organisations’ communications technology and strategy, driving a range of benefits.

Build an agile communication platform

We build phone systems with unified communications (UC) built in. This means that we integrate all the key components for robust business communications—voice, email, instant messaging, presence, calendaring, video and audio conferencing and desktop sharing—into one seamless package.

Our UC solutions eliminate communications complexity for both end users and system administrators. We “purpose-built” our VoIP business phone solution to ensure that all components worked with minimal configuration and maximum flexibility, to relieve IT departments (and their budgets) of the cumbersome, complicated and redundant tasks required by systems from other vendors.

Features

Hosted managed phone systems:

  • Fully managed phone system
  • Get your system up and running right away
  • Automatic upgrades to the newest phone system version

Owned and operated on-site phone systems:

  • Control and manage your phone system in-house
  • Deploy your phone system during a coming quarter
  • Have your IT team upgrade your phone system on their schedule

Unified multi-site and mobile

At Innovate we offer unified communications inside an office, and we can extend this communications suite across sites, into remote locations, and even into home offices. Our unique platforms are ideally suited for companies that have multiple locations or that need to scale. You never have to worry about out-growing an Innovate phone system.

Truly unified also means fully functioning desktop features on the mobile devices of your choice.  Whether using a smartphone, a tablet or wearable device, you and your employees deserve the ability to BYOD—bring your own device—and use it to transfer calls, host web share sessions, video chat, check co-worker availability and more.

Unified applications integration

Unifying communications means blurring the lines that separate your business processes. By introducing phone system functionality and metrics into applications that track and measure contacts—like customer relationship management software (CRM), applicant tracking systems (ATS), enterprise resource planning (ERP) and cost accounting programs—you open doors to better management.

When the systems are fused together they become more powerful, employees become more productive and better business intelligence starts to emerge. Your Innovate phone system can play a role in optimising staffing levels, evaluating employee performance, analysing marketing spend and understanding customer behaviour.

Great technology from world-class vendors

For many Innovate clients, the most popular and feature-rich UC products include Cisco Unified Communications Manager and Cisco Unity. Fortunately, the advantages that can be gained are not restricted to larger companies. The smallest UC platform supports eight IP phones with eight voicemail boxes, while the biggest scales to more than 30,000 IP phones.

Wherever your company fits between those extremes, Innovate can help you with the design of a unified solution, the installation of high availability voice systems, integration with Microsoft Exchange or IBM Lotus Domino, and the design and configuration of voice gateways.

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